Refund Policy

This Refund Policy covers professional-fee, laboratory, and ultrasound payments collected in person at D&D Medical Clinic and Infirmary through this platform. The Site does not process online card or e-wallet payments — all fees are collected and recorded by clinic staff at the Clinic.

1. When a refund applies

If a laboratory or ultrasound request is cancelled after you have already paid for it — in full or in part — the amount you paid becomes eligible for a refund.

2. How refunds are processed

• A cancelled, already-paid request is flagged for refund and reviewed by Clinic administration.
• Once approved, the refund is paid to you in cash at the Clinic.
• We do not zero out or alter the record of what you actually paid — only the corrected balance and refund status are updated, so your payment history stays accurate.

3. Professional fees

Professional fees paid at check-in relate to the visit itself. If you have concerns about a professional fee charge, please raise it with clinic staff directly so it can be reviewed on a case-by-case basis.

4. How to request a refund

Speak with clinic staff at the Clinic, or contact us using the details below. Please have your receipt number ready, if you have one — it helps us locate your payment quickly.

5. Contact us

D&D Medical Clinic and Infirmary
Purok Duranta, Union, Monkayo, Davao de Oro
+63962-931-3446